Casey’s depth and breadth of experience and expertise is unmatched in the industry: from caregiver to RN Care Manager, from COO of a leading regional agency to nationally recognized expert in care management and home care. That combination and her personalized insight enables everyone in a care management and/or home care business to benefit (including owners, investors, operators, middle managers, rising stars, and individual contributors in office and/or client/care-based roles). I’ve grown as an owner and leader from her guidance, and I know our team at Lifespan has expanded its horizons, clarified its strategy, and strengthened its execution abilities due to Casey’s hands on support, advice, coaching, and network. I genuinely cannot think of a reason not to work with Casey if you’re in this business; you will surely grow as a result of partnering with her.

Casey has been a wealth of information as we’ve worked to launch Care Management as a standalone service. As a high-touch private-pay home care agency, we’ve always done a lot of “care management” for our clients and families. We knew how valuable that support was, but turning it into a clearly defined, billable service was new territory for us.

The direction Casey provided during the eight-week sprint was spot on. We quickly picked up our first three Care Management clients and have had strong conversations with referral partners who immediately understood the difference and value of the service.

Casey’s broad, real-world experience also brought a lot of validation to what we were building and gave us practical guidance on what has worked, what hasn’t, and why. Just as valuable was going through the sprint with other companies that brought a wide range of experience and situations to the table. Hearing their questions, concerns and experiences gave us perspectives we wouldn’t have gotten working through this on our own and helped us move forward with a lot more confidence.

Casey Rausin’s deep clinical background and extensive business expertise make her an invaluable resource for anyone navigating the geriatric care management industry. As a longtime ALCA member, her open and candid guidance provides me with remarkably unique insights into financial structuring, key performance metrics, operations, leadership and sustainable business growth. Working with Casey has transformed how I approach my practice, blending compassionate care with sharp, data and results-driven strategy.

I thought the content was well outlined and executable. The collaborative approach was beneficial to meet with others who were at different stages of the process. The mentorship was thoughtful and supportive.

Complete Care has really enjoyed working with HomecareCEO, especially within the Nurse Case Management group. The sprint helped clarify key issues and provided us with clear paths toward improving our nurses’ understanding of billing. We are fully committed to our Case Management division and see this group as our best asset for continued growth. It is also so fun to be meeting with kindred spirits!

We had recently launched a care management service and were trying to integrate it with our existing home care service. We needed help navigating the complexities of providing an excellent care management service while integrating the operations with our existing existing home care business so that the services were coordinated and complimentary. Casey has a wealth of knowledge in both of these areas, and was very helpful in helping us learn and grow.

Working with Casey Rausin has been transformative for our company. Over the past year, she has helped us align our operations from the ground up, guiding us toward measurable outcomes, achievable goals, and stronger leadership management along the way. Beyond the executive level, Casey took the time to support our Homecare Director directly, offering valuable insight, onboarding assistance in the office, and clarity around roles and responsibilities. Her knowledge, understanding, and insight into this industry are truly a gift. I would recommend Casey without hesitation to any Aging Life Care Management or Homecare Agency looking to grow with intention and strength.

Casey’s passion for care management is the driving force behind her desire to help others create, launch, and grow care management programs. Her expertise is evident in both nuanced and practical ways, and she is willing to guide agencies through each step of putting together a meaningful, sustainable, and scalable program. The sessions are strategic, honest, and focused. Participating in the program has given us clarity about our own care management program, and is helping us establish best practices for managing both care management and home care growth.